If you have a WebWay World log in you can check your original configuration on line or refer to the site creation confirmation email.
Pins not triggering
Change the polarity of the Pins if this does not resolve.
Change the polarity of the Pins if this does not resolve call WebWay to check the configuration.
Confirm the bias settings are correct (you can check this in Menu L).
Use a multimeter to check that the panel is generating a change of polarity.
For Fire Systems which require a change of polarity