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New Helpdesk Hours

From 3rd September the helpdesk hours are extending to 8:30am - 6pm Monday to Friday for installation support.

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CONXTD

Provide your end users an app to remotely monitor their alarm system and receive notifications on alarms.

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Delivery information

Find out more about Delivery details here.

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Status Update


UK HOST Data Centre Subnet Migration

When: Thursday 24th October 2019 (10:00 - 18:00)

What's Happening: Moving all services from one of our UK Host data centre to a new subnet. 

Anticipated Customer Impact: Each service is expected to be down for up to 30 minutes. MCTs will continue running on the partner data centre (Corsham for UK1/UK2, Amsterdam for Euro)

WebWayWorld Connections being down will affect the following:

  • Connections for Installers & ARCs
  • Site Creations
  • CC Online

The Admin server (part of WWW Connections) will affect the following:

  • Site Creations
  • New Serial Number Take-On

If you have any questions, please call Technical Support on +44 (0)1895 474 444 or email support-wwo@csl-group.com. Otherwise please contact the Network Team via the ARC support number.

We apologise for any inconvenience caused and thank you for your cooperation.

 

Latest News


WebWay Customer Order Changes

Andy Fyvie 05-Dec-2018

From the 5th of November the production and distribution of all WebWay products has moved from our Newbury office to our Operations Centre at Mountain Ash. Please follow the link below for more information.

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