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New Helpdesk Hours

From 3rd September the helpdesk hours are extending to 8:30am - 6pm Monday to Friday for installation support.

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CONXTD

Provide your end users an app to remotely monitor their alarm system and receive notifications on alarms.

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Delivery information

Find out more about Delivery details here.

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Status Update


WWO Service Outage

Priority: P2 

Outage:

Start Date and Time (GMT): 16/01/2020 03:30

End Date and Time (GMT): 16/01/2020 13:0

Status: CLOSED

Service areas affected:

WWO Hosted MCTs UK1

Customer impact description:

We are seeing an issue with the UK1 Service in WebWayOne and CSL Engineers are currently working on it.

Status update: 

13:00 16/01/2020: Issue is now resolved. CSL Engineers monitored stability of the system and found no further issue.Any issues contact support as normal.

11:00 16/01/2020, We have restored over 95% of sites on WWO UK1 Hosted. We are continuing to work to restore the remaining sites.

09:00 16/01/2020, We have restored over 80% of sites on WWO UK1 Hosted. Flood controls have now been turned off. We are continuing to work to restore the remaining sites.

03:30 16/01/2020, We noticed an issue with the WWO Hosted MCTs UK1 Service and CSL Engineers are currently working with the vendors.

Next Update: No further updates.        

We apologise for any inconvenience caused and thank you for your cooperation.

CSL

Network Operations Centre


 


 

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